Refund policy

At Julie's Flowers, your complete satisfaction is our highest priority. Because fresh flowers and floral arrangements are delicate, perishable products, we are unable to accept physical returns once an order has been delivered or picked up.

Every arrangement is hand-crafted with exceptional care and undergoes thorough quality checks before leaving our studio. However, if your flowers arrive damaged, wilted, or do not meet your expectations, please reach out to us within 24 hours of delivery.

Simply contact our support team at: juliesflowers55@gmail.com or phone: +1 718-336-3330 with your order number and a photo of the arrangement. We will gladly work with you to provide a suitable resolution—whether that means issuing a fresh replacement or offering a store credit.

Your happiness with our blooms is what matters most, and we are dedicated to ensuring a delightful experience every step of the way.